"If Your Lawyers Claim They Are Service-Minded, Fire them!"

This article, written by Antoine Henry de Frahan (FRAHAN BLONDE) is particularly interesting. Making the difference between service and value for the client:

full article on: http://www.legal-management.net/my_weblog/2007/05/beyond_service.html

"The idea that lawyers should be “service oriented” is now widely accepted. The “service culture” is where today’s lawyers find inspiration when it comes to setting professional best practices. The idea is: it’s not enough to be an expert in legal matters, you also need to provide excellent service to your client. Service orientation is presented and perceived as the right mind-set for the ultimate professional. Today’s firms are rushing to mention “commitment to excellent client service” everywhere: in mission statements, in firm brochures, and in training programs. Service has become the new battleground where firms compete to create a competitive advantage. "